Delivery Policy
Learn about our delivery options and how to track your order
Where we deliver
We deliver to private and business addresses within the European Union. Some remote areas may not be served; if we cannot deliver to your address we will look for a suitable alternative or cancel and refund the order.
Delivery times and costs
You choose your delivery option when placing your order. All prices include VAT, and shipping costs are shown before you complete your order.
Portugal & Spain
- Standard delivery: 3–5 business days — free.
- Express delivery: 1–3 business days — €10.
Rest of the European Union
- Standard delivery: 4–7 business days — €10, free for orders over €120.
Orders placed before 10:00 are usually dispatched the same business day. Orders placed on weekends or on a public holiday in Braga, Portugal are processed the next business day. All times are estimates in business days.
Tracking
We email a tracking number on dispatch, which you can use at the carrier (CTT Expresso). Tracking is also available in your account dashboard.
Risk and damaged parcels
The risk of loss or damage passes to you when you receive the goods. If your parcel arrives damaged, please check the contents and let us know as soon as possible so we can help. Your statutory rights are unaffected.
Stock availability
We aim to keep stock information accurate. If an item is unavailable after you order, we will inform you and offer an availability date, an equivalent product, or a refund.
Delays beyond our control
We are not responsible for delays caused by events outside our reasonable control (for example, carrier delays or incorrect addresses). If such an event prevents delivery for 15 days or more, either party may cancel the affected order and we will refund any amount paid for it.
Customs and duties
Shipments within the EU do not normally incur customs duties. Any local taxes that may apply are your responsibility.