Customer Help
Our happiness team is always here to assist.
Frequently Asked Questions
YJÜK's Jewelry
We offer certified 925 Silver and 18K Gold Plated 925 Silver Jewelry.
We opened our store in May 2024!
No, our pieces are manufactured using machinery.
We wrote a blog article about this. You can read it here.
No, not yet!
Yes, our suppliers provide us with certified 925 Sterling Silver and 18K Gold Plated 925 Sterling Silver jewelry. We do not however provide certificates directly to customers with each order. Certificates can be provided on request.
Orders and Delivery
Yes! Free delivery on all orders! If you require an urgent delivery (1-2 business days) we charge a subsidised €10 fee.
We use CTT Expresso.
An account is not required to place an order, but one can be created during the checkout process.
Once you have placed the order, you will need to notify us if you wish to update the shipping address. We are able to do this if we have not yet requested the courier to collect the parcel. If the courier order has already been placed, it is not possible to update the shipping address.
We will provide you with a tracking via email after your parcel has been dispatched. You can track the delivery progress here:
https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?request_locale=pt
No, we do not store your credit card details on our website, this may be stored with Paypal, our payment processor, if you choose to do so.
Yes, by law we have to. All prices include IVA.
Portugal: 23%
Spain: 21%
We ship to Portugal and Spain. If you want to see our products in your country, please contact us!
Returns and Exchanges
As per EU regulations, if you are unhappy with the purchase or if an item is incorrect or damaged, please let us know within 14 days and we will initiate the return process. Please see our returns policy here.
Please let us know! We will happily pay for return shipping for the incorrect item and get the correct item on its way to you as quickly as possible. Please refer to our Returns Policy here.
You will need to file a claim with the courier company as soon as you receive the parcel. Please refer to our returns policy for the instructions.
We will send you a return waybill from our courier company that will include all the necessary details.
We cannot guarantee this. Please contact us immediately so we can stop the processing of your order, so that you have a chance to correct the order before dispatch.
It depends on the item. Contact us and we will let you know if we can make an arrangement! Delivery times may be subject to change in these scenarios.
Customer Support
Email: [email protected]
English | Portuguese | Spanish
WhatsApp: + 351 934 191 599
English | Portuguese | Spanish
Phone: + 351 934 191 599
** Currently only English support available
Business Hours
09:00 – 17:00 (UTC +1)
Monday – Friday
We always strive to ensure you are completely satisfied.
Please contact us so we can resolve any issues you may be experiencing.
You may also utilize the Portuguese system for complaints or compliments:
Book of Compliments
Book of Complaints
Yes! Follow us!
Instagram: @yjukjewelry
Facebook: @yjukjewelry
Pinterest: @yjukjewelry
We primarily use English but offer Portuguese and Spanish support via email and WhatsApp chat.
Yes! We automatically apply coupon discounts to orders who meet the criteria.
Find out more on our Coupons page.