Returns, Exchanges & Refunds Policy

At YJÜK Jewelry, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, our returns, exchanges, and refunds policy will guide you.

Returns

Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing any reason. This period starts from the day you receive the last item in your order.

To exercise your right of withdrawal, please notify us of your decision to withdraw from this contract by an unequivocal statement. Contact us via any method on our Contact page.

Return Process

1. Notify Us: Contact us via any method on our Contact page within 14 days of receiving your order to initiate a return.

2. Prepare the Package: Securely pack the items in their original packaging, including all tags, certificates, and any other items received. Ensure the items are unworn and in the same condition as received.

3. Ship the Package: Send the package to our returns address in Braga, Portugal, which will be provided by our support team and provide us with the tracking number from the delivery company.

Please note that customers are responsible for paying for and facilitating the return of the item, unless the item is defective or we have made an error, in which case we will bear the cost.

Exchanges

If you wish to exchange an item for a different size or style:

1. Contact Us: Via any method on our Contact page within 14 days of receiving your order.
2. Follow the Return Process: Return the item as outlined above.
3. Place a New Order: Once we receive the returned item, we will process the exchange and ship the new item to you.

Exchanges are subject to stock availability. If the requested item is out of stock, we will offer a refund or an alternative product.

Please note that customers are responsible for a re-delivery fee when exchanging items (which vary based on location). These costs will be communicated at the beginning of the exchange process.

Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during purchase within 14 days of receiving the returned goods.

Refund Conditions

• Items must be returned in their original condition and packaging.
• Items must be unworn, unwashed, and undamaged.
• Include all original tags, certificates, and any other items received.

Refund Process

1. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return conditions.
2. Processing: If the item meets our conditions, we will process the refund. You will receive a confirmation email once the refund is processed.
3. Completion: The refund will be credited to your original payment method within 14 days.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our team immediately using any method on our Contact page.

Provide details and photos of the defect or error. We will arrange for the return of the item and send a replacement at no additional cost to you, or offer a full refund if a replacement is not available.

Contact Information

For any questions or concerns about our returns, exchanges, and refunds policy, please contact our customer service:

• Email: [email protected]
• Phone/WhatsApp: +351 934 191 599

Address for Returns

The return address will be provided by a YJÜK team member during one of the above processes.

We aim to provide a smooth and hassle-free experience for our customers. Thank you for shopping with YJÜK Jewelry.